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Aroma
Exchange & Returns
This is a plain-language summary.
Read the full Returns Policy
on our Policies & Privacy page.
How it works
1
Contact us
Message us on WhatsApp or email within 3 days of receiving your order.
2
Pack it up
Keep the item in its original, unused condition, with its original packaging.
3
We review it
We acknowledge every message within 24 hours, and review the item once we receive it.
4
Refund issued
Refunded to your original payment method once it's received and inspected, minus the handling fee.
Eligible for return
- Items in original, unused condition
- With original packaging kept
- Within 3 days of receiving your order
Not eligible for return
- Perishable items (fresh flowers)
- Personalized or made-to-order products
Returns are free if the item arrived damaged, was the wrong item, or was not as described. In all other cases, a return handling fee of 50 SAR is deducted from your refund to cover return processing and shipping costs.
Ready to start a return or exchange?